Refund policy
Returns
We want you to be happy with your purchase. If your product arrives faulty, damaged, or not as described, please contact us within 30 days of delivery at support@pleasureplayground.com.au to arrange a return or replacement.
Eligibility
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For hygiene reasons, certain products (such as intimate items) cannot be returned unless they are faulty.
Process
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Email us with your order number and issue.
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We’ll confirm return instructions.
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Once we receive and inspect the item, we’ll process your refund or send a replacement.
Refunds
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Refunds are processed back to the original payment method.
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Shipping fees are non-refundable unless the return is due to our error.